Billing basics
When you are charged
- First charge: When your job is approved and goes live
- Recurring: Monthly on the same day
- Per role: Each active role is billed separately
What you pay for
You pay for active roles only:
| Status | Billed? |
|---|---|
| Draft | No |
| In review | No (charged when approved) |
| Active/Live | Yes |
| Paused | No |
| Closed | No |
Example: Your job is approved on March 15. You are charged on March 15, then April 15, May 15, etc.
Payment methods
Credit card
- Visa, Mastercard, American Express
- Secure processing via Stripe
- Auto-renewal each month
Invoice/wire transfer
For enterprise customers:
- NET 30 terms
- Wire transfer option
- Contact sales for setup
Managing your subscription
View billing
- Go to organization settings
- Find Billing section
- See current plan, next charge, payment method
Update payment method
- Go to billing settings
- Click Update Payment
- Enter new card details
- Save changes
Download invoices
- Go to billing settings
- Find Invoice History
- Click to download any invoice as PDF
Pausing and billing
When you pause a role:
- Billing stops at end of current period
- No prorated refund for partial periods
- Resume anytime (billing restarts)
Example: You pause on day 10 of a 30-day period. You still pay for that period, but the next period will not charge unless you resume.
Canceling
How to cancel
- Pause or close all active roles
- Go to billing settings
- Select Cancel Subscription
- Confirm cancellation
What happens
- Access continues until end of paid period
- No future charges
- Candidate history is preserved
- Can reactivate later if needed
Refunds
- No refunds for partial periods
- Plan ahead if you know you will cancel
- Pause roles before the next billing date
Multiple roles
Each role is billed independently:
| Role | Plan | Status | Charged? |
|---|---|---|---|
| Role A | Super Agent | Active | Yes |
| Role B | Agent | Active | Yes |
| Role C | Agent | Paused | No |
Your total monthly bill = sum of all active role fees.
Billing cycle changes
Upgrading
- Takes effect immediately
- Pay prorated difference
- New rate starts now
Downgrading
- Takes effect at next billing cycle
- Current features continue until then
- New rate starts on renewal
Adding/removing roles
- New roles: Charged immediately
- Removed (paused/closed): No charge next cycle
Failed payments
If payment fails:
- We retry automatically
- You receive notification
- Grace period before service interruption
- Update payment method to resolve
Jobs may be paused if payment issues persist.
Troubleshooting
Double charged?
- Check if you have multiple active roles
- Review invoice for details
- Contact support if error
Cannot update payment?
- Try a different card
- Ensure card is not expired
- Contact your bank if declined