Job import failed

Symptoms

You see one of these when importing a job:

• "Import failed" error message
• "Could not parse URL" error
• Stuck on "Processing..." indefinitely
• Empty fields after import
• Partial data extracted

Possible causes

URL issues (most common)

1. Page requires login: The job posting is behind authentication
2. URL is invalid: Typo, broken link, or expired
3. Website blocks bots: Some sites prevent automated access
4. Page structure changed: Website redesign broke parsing
5. Dynamic content: JavaScript-rendered content not loading

File issues

1. Unsupported format: File type not recognized
2. File too large: Over 10MB limit
3. Corrupted file: File is damaged
4. Scanned image: No extractable text
5. Password protected: Cannot open the file

Content issues

1. Too little content: Not enough text to parse
2. Non-standard format: Unusual job description layout
3. Multiple languages: Mixed language content confusing parser
4. Heavy formatting: Tables or graphics instead of text

Resolution steps

Step 1: Try a different URL

If you imported from a job board, try:

• Your company careers page URL
• A different job board listing
• LinkedIn job posting URL

Different sources have different accessibility.

Step 2: Check URL accessibility

Test if the page is accessible:

1. Open the URL in an incognito/private browser window
2. If it asks for login, the URL requires authentication
3. If you see the job, try import again

Step 3: Try file upload instead

If URL keeps failing:

1. Copy the job description text
2. Paste into a Word document or text file
3. Save as PDF or DOCX
4. Upload the file instead

Step 4: Create manually

If all else fails:

1. Click "Create manually" option
2. Copy-paste content into each field
3. Fill in missing information
4. Takes longer but always works

Specific error messages

"Could not access URL"

Cause: Page is blocked or requires login

Solution: Try a different URL or file upload

"No job content found"

Cause: Page does not contain recognizable job data

Solution: Use a page with actual job description text

"Processing timed out"

Cause: Page took too long to load or parse

Solution: Wait and retry, or try a different source

"Unsupported file format"

Cause: File type not supported

Solution: Convert to PDF or DOCX and try again

Prevention

To avoid future import issues:

• Use your own careers page (most reliable)
• Ensure pages are publicly accessible
• Use standard document formats
• Keep files under 10MB

When to contact support

Contact support if:

• Multiple URLs consistently fail
• File uploads always error
• You see a bug or unexpected behavior
• Error message does not match common issues

Include:

• The URL or file you tried
• The exact error message
• Screenshot if possible