Slack channel not connecting

Symptoms

• Slack channel not created
• Invitation not received
• Cannot join the channel
• "Connection failed" error
• Channel created but cannot message

Possible causes

Organization settings

1. Slack Connect disabled: Your workspace does not allow external channels
2. Admin approval required: IT must approve external connections
3. Slack not installed: Your company does not use Slack

Invitation issues

1. Wrong email: Invitation sent to different email
2. Spam filter: Invitation caught by email filter
3. Invitation expired: Took too long to accept
4. Not in Slack: Email not associated with Slack account

Technical issues

1. Slack service issue: Temporary Slack problem
2. Browser blocking: Pop-ups or cookies blocked
3. Account mismatch: Wrong Slack workspace selected

Resolution steps

Step 1: Check Slack Connect status

Your Slack admin controls Slack Connect:

1. Ask your IT/admin if Slack Connect is enabled
2. If disabled, request it be enabled for this connection
3. If approval required, ask admin to approve

Step 2: Verify your email

1. Check which email is on your daily.dev Recruiter account
2. Ensure it matches your Slack workspace email
3. Update your email in settings if different

Step 3: Check for invitation

1. Look in your email (including spam/junk)
2. Search for "Slack" or "daily.dev"
3. Also check Slack directly for pending invites
4. In Slack: check notifications for channel invites

Step 4: Check Slack directly

In your Slack app:

1. Click on your workspace name
2. Go to "Slack Connect" section
3. Look for pending invitations
4. Accept any from daily.dev

Step 5: Request new invitation

If invitation expired or missing:

1. Go to organization settings
2. Find Slack integration
3. Click "Resend Invitation" or reconnect
4. Check email/Slack again

Step 6: Try different browser

If web-based connection fails:

1. Try Chrome, Firefox, or Safari
2. Disable ad blockers temporarily
3. Allow pop-ups for the site
4. Clear cookies and try again

For Slack admins

If you are the admin and need to enable:

Enable Slack Connect

1. Go to Slack admin console
2. Find Slack Connect settings
3. Enable "Allow users to connect with external organizations"
4. Approve daily.dev connection request

Approve pending requests

1. Go to Slack admin console
2. Check Slack Connect requests
3. Approve request from daily.dev
4. User can then join the channel

Alternatives if Slack does not work

If you cannot use Slack:

• Email support: Always available
• In-app chat: For urgent issues
• Super Agent still works: Slack is optional

You do not lose features if Slack does not connect.

When to contact support

Contact support if:

• Slack Connect is enabled but still fails
• Invitation never arrives after multiple attempts
• Technical errors during connection
• Channel created but cannot message

Include:

• Your email address
• Your Slack workspace name
• Any error messages seen
• Whether you are Slack admin